Patient Relations Contacts

CHA's acute care member hospitals share a common dedication to quality care and patient satisfaction. Feedback from patients and family members is a vital component of hospitals' efforts to continuously improve the patient experience. To facilitate contact with CHA-member hospitals, a directory of Patient Relations contacts follows:

Bridgeport Hospital

Shannon Kemp
Director, Patient Experience, Volunteer Services a
(203) 336-7311

Bristol Hospital

Andrea Adams
Patient Representative
(860) 585-3657

Karen Cornell, LCSW
Director, Patient & Customer Relations
(860) 585-3269

Connecticut Children's Medical Center

Shannon Grad
Senior Dir, Patient and Family Experience
(860) 837-5534

Susan Gilland
Patient & Family Experience Coordinator
(860) 837-5582

Danbury Hospital

Diana Duhamel
Coordinator, Patient Relations
(203) 739-7480

Day Kimball Hospital

Janet Johnson
Coordinator, Pastoral Care/Volunteer Svc
(860) 963-6458 x2279

Greenwich Hospital

Debi D'Alba
Patient/Guest Relations Specialist
(203) 863-4749

Griffin Hospital

Diane Betkoski
Director of Planetree Services
(203) 732-7181

Patricia Kiley
Patient Relations Coordinator
(203) 732-7111

Hartford Hospital

Jan Mello
Strategic Experience Advisor
(860) 972-3203

Carmen Diaz
Hospital Advocate
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The Charlotte Hungerford Hospital

Susan Thebarge
Director, Patient Experience
(860) 496-6657

Kandy Kelson
Patient Liaison
(860) 496-6666

Lawrence + Memorial Hospital

Kelsey Vlieks
Manager, Patient Experience
(860) 271-4849

Middlesex Health

Terri Savino, MSN, RN, CPHQ
Manager, Patient Experience and Service Excellence
(860) 358-3026

Milford Hospital

Christine Brown
Assistant to the Director of Volunteer Services
(203) 876-4062

Karen Kipfer
Director Community Relations & Volunteer Services
(203) 876-4060

Saint Francis Hospital and Medical Center

Anne York
Regional Director, Patient Experience
(860) 714-9825

Alison Howard
Patient Advocate
(860) 714-7125

Saint Mary's Hospital

Griselle Arroyo
Patient Advocate
(203) 709-6236

Trisha Rubbo, RN, MSN
Patient Experience Coordinator
(203) 709-3717

St. Vincent's Medical Center

Ellen Harry
Manager, Patient Relations/Volunteers
(475) 210-5140

Stamford Health

Michelle Tomarkin, CPXP
Senior Patient Relations Partner
(203) 276-4076

Kathleen Hazen, CPXPL, CPXP
President Circle Liaison/Patient Relations
(203) 276-8565

Deborah Fedeli
Director, Patient Centered Services
(203) 276-4020

Megan Robustelli
Patient Relations Partner
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UConn John Dempsey Hospital

Kate Madin
Administrative Program Coordinator
(860) 679-3176

Cindy Molin
Interim Vice President, Patient Experience
(860) 679-6377

Windham Hospital

Leah Russack-Baker
Director of Human Centered Care, East Region
(860) 456-9116 x860-425-59

Yale New Haven Hospital

Christine Banti
Patient Relations Supervisor
(203) 688-3430

Lauren Mallozzi
Manager, Patient Relations
(203) 688-3742

Devin Giguere
Volunteer Services
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