Building the Foundation: Session One of Achieving Excellence in Quality and Patient Safety
Tuesday, May 06, 2008
Fees: Acute Care Hospital Member $149 Other Member $175 Non-Member $298
This half-day class launches the Achieving Excellence in Quality and Patient Safety Series by building a common understanding and foundation of the issues, emerging trends, and initiatives in the patient safety arena. It sets the stage and presents the skills necessary for the class to function as a collaborative and cohesive team for the duration of the curriculum. These same skills can also be applied and implemented at each participant’s organization.
View Brochure By Clicking Here
Click here to register

 Achieving Excellence in Quality and Patient Safety - FULL CURRICULUM
Tuesday, May 06, 2008
Fees: Acute Care Hospital Member $550 Other Member $649 Non-Member $1100
Achieving Excellence in Quality and Patient Safety is a four-session education and training curriculum, developed by CHA’s Patient Safety Organization (PSO), for professionals in quality improvement and patient safety. This hands-on training is designed to provide front-line quality professionals with innovative tools and up-to-date information that will help them drive improvements in quality and patient safety for their organizations. Participation in the entire training curriculum is strongly encouraged.
View Brochure By Clicking Here
Click here to register

 Labor Relations Management Basics
Tuesday, May 06, 2008
Fees: Acute Care Hospital Member $145 Other Member $170 Non-Member $290
Whether managing in a union-free or unionized environment, it is important for supervisors to have a clear understanding of labor laws and the National Labor Relations Act. Through this understanding, managers will be better prepared to promote a positive work environment and productive relationships between labor and management. This half-day program will provide an overview of all pertinent laws, as well as the rights of management, employees and unions. Employee dissatisfiers will be identified in the context of the signs and stages of union organizing. The focus will be on maintaining a union-free environment or living positively with a contract by respecting employee rights and providing an equitable work environment.
View Brochure By Clicking Here
Click here to register

 Streamlining and Increasing Patient Flow Throughout the Organization Ensuring Compliance with The Joint Commission
Thursday, May 08, 2008
Fees: Acute Care Hospital Member $199 Other Member $234 Non-Member $398
ncreasing patient transition through all phases of care is a win-win situation. It satisfies patients, communities, staff, and administration. As of January 2008 The Joint Commission has added a patient flow tracer to the onsite survey agenda. The survey session assesses the organization’s progress in gathering data, analyzing the data, and improving processes critical to patient flow throughout the organization. This webinar will present ideas for efficient data collection, tips for presenting the analysis to the governing body and medical staff for input, and practical suggestions for improving flow. It will address the key target areas of the emergency department, critical care units, and surgical suites.
View Brochure By Clicking Here
Click here to register

 Managing the Business (2-Day Program) - Nurse Manager Leadership Academy
Monday, May 12, 2008
Fees: Acute Care Hospital Member $449 Other Member $560 Non-Member $899
In today’s cost-conscious environment, fiscal accountability requires that all nurse managers acquire skills in financial management. The fundamental concepts of healthcare economics, hospital budgeting, and business plan development will be reviewed. Foundational thinking skills, including systems thinking, evidence-based practice, problem solving, and decision making skills will be explored as well as various concepts in strategic management. The basics of human resources management will be reviewed including the laws and regulations that have a direct impact on your workforce decisions. Identifying your organization’s patient care quality improvement goals and objectives will be addressed. Defining metrics related to process improvement including balanced scorecards, workflow charting, and process charting methodologies will be explored. Topics in patient safety including national patient safety goals, sentinel events, and root cause analysis will be discussed.
View Brochure By Clicking Here
Click here to register

 Essentials for the ED – Compliance, Coding and Regulatory Updates for Physicians, Nurses and Managers
Monday, May 12, 2008
Fees: Acute Care Hospital Member $249 Other Member $295 Non-Member $499
The emergency department (ED) can be the most difficult hospital department for coding and billing due to the wide variety of conditions that are treated in the emergency department environment, the limited insurance information available from patients to facilitate the billing process, and the payor issues relating to medical necessity and the complexity of emergency department services. Correct coding and billing is essential to the compliance and financial success of the emergency department.
View Brochure By Clicking Here
Click here to register

 Leadership Applications of Lean/Six Sigma: Methods to Improve Hospital Performance
Thursday, May 15, 2008
Fees: Acute Care Hospital Member $199 Other Member $234 Non-Member $398
Hospitals, in the aggregate, display excessive variability, unnecessary harm, and unwanted waste. These combine to increase the costs to deliver care and represent less-than-desired quality. All competitive and successful organizations pursue continual improvement using the principles of standardize, stabilize, improve, and innovate. Healthcare leaders must embrace system thinking that supports process excellence. Executive leaders provide the framework, or system, within which process leaders deliver care. High-performers display characteristics in which these two levels of leadership communicate about how best to create systems in which process excellence may occur. The methodologies of Lean and Six Sigma have been successfully applied to four main areas of hospital performance: to manage the organization’s variability; remove waste; eliminate defects (or harm), and reduce process variation. Such organizations have recorded impressive gains that include: better patient outcomes, enhanced safety, improved financial performance, and increased patient and workforce satisfaction. This program will provide an overview of how leaders may collaborate to pursue four main performance areas, and especially how both Lean and Six Sigma may be employed to achieve better results.
View Brochure By Clicking Here
Click here to register

 Innovative Tools, Models, and Techniques for Quality Improvement: Session Two of Achieving Excellence in Quality and Patient Safety
Wednesday, May 21, 2008
Fees: Acute Care Hospital Member $249 Other Member $295 Non-Member $499
During the full-day, second session of training, participants will learn about innovative tools that foster creativity and innovation in process improvement.. Through small group interactive exercises, participants will begin applying these tools and techniques to address real-life examples of organizational quality improvement. Participants will examine how their own existing paradigms can inhibit effective process improvement.
View Brochure By Clicking Here
Click here to register

 Quality 101—The Basics FULL CURRICULUM
Thursday, May 22, 2008
Fees: Acute Care Hospital Member $299 Other Member $349 Non-Member $599
Quality 101—The Basics is a two-session education and training curriculum, developed by CHA’s Patient Safety Organization (PSO), for healthcare professionals who are not directly involved in quality improvement and patient safety but must have a working knowledge of “the basics” of quality and performance improvement. This hands-on training is designed to provide healthcare professionals with critical information about the state of quality improvement and patient safety today, to establish an understanding of the common causes of errors in healthcare and practical strategies for reducing errors, and to develop a working knowledge of standard, proven tools, models, and techniques that can be used for improving quality and patient safety. Participation in the entire training curriculum is strongly encouraged.
View Brochure By Clicking Here
Click here to register

 Quality 101—The Basics Session 1
Thursday, May 22, 2008
Fees: Acute Care Hospital Member $149 Other Member $175 Non-Member $298
Quality 101—The Basics is a two-session education and training curriculum, developed by CHA’s Patient Safety Organization (PSO), for healthcare professionals who are not directly involved in quality improvement and patient safety but must have a working knowledge of “the basics” of quality and performance improvement. This hands-on training is designed to provide healthcare professionals with critical information about the state of quality improvement and patient safety today, to establish an understanding of the common causes of errors in healthcare and practical strategies for reducing errors, and to develop a working knowledge of standard, proven tools, models, and techniques that can be used for improving quality and patient safety. Participation in the entire training curriculum is strongly encouraged. During the first session, participants will learn about the factors that influence quality and patient safety with an emphasis on the impact of communications and teamwork, standard communications tools, and the different styles of communication and their impact on performance.
View Brochure By Clicking Here
Click here to register

 Leaping From Staff to Management: The Next Steps
Thursday, June 05, 2008
Fees: Acute Care Hospital Member $249 Other Member $295 Non-Member $499
Whether new to the role of manager or a seasoned veteran, it is important to periodically step back to review and update our knowledge and skills. In doing so we can go about our business with greater confidence that we are keeping pace with management and leadership practices that are consistent with today’s ever-changing healthcare environment. Many of you attended our first program entitled Leaping From Staff To Management: You’re a Manager — Now What? It was designed to get people started (and restarted) in the role of manager/leader. This highly interactive session will continue to focus on learning and reviewing realistic and workable techniques for managing and leading people that will help assure your continued effectiveness and success.
View Brochure By Clicking Here
Click here to register

 Creating the Leader in Yourself (Session 2 of 2) - Nurse Manager Leadership Academy
Tuesday, June 10, 2008
Fees: Acute Care Hospital Member $249 Other Member $295 Non-Member $499
Successful leaders are excellent communicators. In this module you learn the basics of successful communications as it pertains to written, presentation, and persuasion skills. A successful leader has the ability to effectively communicate both in writing and orally to achieve desired results. Developing clear and concise communications, knowing your audience, perfecting your content, and understanding how your audience wants to receive the information that you wish to communicate will all be examined.
View Brochure By Clicking Here
Click here to register

 Building Healthy Collaborative Workgroups
Thursday, June 12, 2008
Fees: Acute Care Hospital Member $249 Other Member $295 Non-Member $499
Managers experience tremendous pressure to recruit and retain talented and committed staff—no easy feat in today’s environment. Although many challenges and pressures are outside a manager’s control, a manager is still able to retain control over the way people work together in their departments. While some of today’s team building efforts encourage individuals to simply “feel good” about themselves, these programs do not truly encompass strategies and tools for building productive teams. Healthy workgroups take responsibility for the success of the team, and know that when the entire team performs well, each team member is successful and productive. This program has been designed to help managers build and sustain a work environment where people care about each other and the success of a group.
View Brochure By Clicking Here
Click here to register

 Quality 101—The Basics Session 2
Monday, June 16, 2008
Fees: Acute Care Hospital Member $149 Other Member $175 Non-Member $298
Quality 101—The Basics is a two-session education and training curriculum, developed by CHA’s Patient Safety Organization (PSO), for healthcare professionals who are not directly involved in quality improvement and patient safety but must have a working knowledge of “the basics” of quality and performance improvement. This hands-on training is designed to provide healthcare professionals with critical information about the state of quality improvement and patient safety today, to establish an understanding of the common causes of errors in healthcare and practical strategies for reducing errors, and to develop a working knowledge of standard, proven tools, models, and techniques that can be used for improving quality and patient safety. Participation in the entire training curriculum is strongly encouraged. A review of the basic process improvement tools is the focus of the second and final session of Quality 101—The Basics. Among the tools to be reviewed are flowcharts, cause and effect diagram, root cause analysis, run charts, and the Plan-Do-Study-Act process.
View Brochure By Clicking Here
Click here to register

 Healthcare Budgeting and Financial Management for Non-Financial Managers
Monday, June 23, 2008
Fees: Acute Care Hospital Member $249 Other Member $295 Non-Member $499
The ever-changing healthcare environment has increased the need for financial management skills. Resources are scarce and stretched to the breaking point. Doing more with less is the routine. Unfortunately, healthcare managers have traditionally risen from the clinical/professional ranks with little business training. As a result, many are thrust into a chaotic environment without the necessary financial management tools. Skills in planning and budgeting, financial analysis, and performance management are essential. This program is designed to provide non-financial managers with a working knowledge of performance reporting (for determining compliance with the budget) and financial performance planning (budgeting).
View Brochure By Clicking Here
Click here to register

 Current CMS Billing Issues
Tuesday, June 24, 2008
Fees: Acute Care Hospital Member $249 Other Member $295 Non-Member $499
Presented by Robert Masters
View Brochure By Clicking Here
Click here to register

 Achieving Excellence: Presentation and Celebration: Session Four of Achieving Excellence in Quality and Patient Safety
Wednesday, June 25, 2008
Fees: Acute Care Hospital Member $149 Other Member $175 Non-Member $298
During this final session, participants will review the results of their individual projects with their colleagues, receive Certificates of Achievement as “Quality and Patient Safety Leaders,” and celebrate with invited colleagues and supervisors.
View Brochure By Clicking Here
Click here to register