CHA's not-for-profit acute care member hospitals share a common dedication to quality care and patient satisfaction. Feedback from patients and family members is a vital component of hospitals' efforts to continuously improve the patient experience. To facilitate contact with CHA-member hospitals, a directory of Patient Relations contacts follows:


Bridgeport Hospital

Lynn Charbonneau
Director, Patient Relations
203-384-3704
alchar@bpthosp.org

Rhonda Way
Patient Relations/Bloodless Medicine
203-384-3704
arway@bpthosp.org


Bristol Hospital

Andrea Adams
Patient Representative
860-585-3657
aadams@bristolhospital.org

Karen Cornell
Director, Patient & Customer Relations
860-585-3269
kcornell@bristolhospital.org


Connecticut Children's Medical Center

Dahivsa Mercado
Quality Improvement Patient Rep
860-545-8137
Dmercado@ccmckids.org

Anne York
Director, QI & the Patient Experience
860-545-8534
ayork@ccmckids.org

Luis Valentin
Quality Improvement Patient Rep.
860-545-9518
lvvalen@ccmckids.org


Danbury Hospital

Linda McGrory
Director, Pt Relations & Svc Excellence
203-739-7430
linda.mcgrory@danhosp.org


Day Kimball Hospital

Janet Johnson
Coordinator, Pastoral Care/Volunteer Svc
860-963-6458
jjohnson@DayKimball.org


John Dempsey Hospital

Carlene Bartolotta
Director, Patient Relations
860-679-3176
bartolotta@nso1.uchc.edu


Greenwich Hospital

Christine Beechner
VP, Patient and Guest Relations
203-863-4746
Christine.Beechner@greenwichhospital.org

Bill Boguniecki
Inpatient Guest Coordinator
203-863-4326
William.Boguniecki@greenwichhospital.org


Griffin Hospital

Ken Roberts
Dir., Communications and Public Affairs
203-732-7432
kroberts@griffinhealth.org

Martha Z Denstedt
Director, Planetree Programs & Services
203-732-7181
mdenstedt@griffinhealth.org


Hartford Hospital

Brenda Davila
Patient Rep/Coordinator Interpreter Prgm
860-545-1378
Bdavila@harthosp.org

Heather Quinn
Patient Advocate
860-545-1239
hquinn@harthosp.org

Laura Dean
Patient Advocate
860-545-1400
ldean@harthosp.org

Joe D'Amato
Director, Patient Relations
860-545-1351
jdamato@harthosp.org


The Charlotte Hungerford Hospital

Margaret Mancuso
Director, Patient Relations & Vol Svcs
860-496-6488
mmancuso@hungerford.org


Johnson Memorial Hospital

Herbert J. DiMeola, MD
Vice President, Medical Affairs
860-684-8103
herbert.dimeola@jmhosp.org


Lawrence & Memorial Hospital

Verna L Swann
Patient Relations Manager
860-442-0711
vswann@lmhosp.org


Manchester Memorial Hospital

Ashley Thompson
Patient Representative
860-647-6886
athompson@echn.org

Sarah Lerner
Senior Patient Representative
860-872-5205
SLerner@echn.org


Middlesex Hospital

Cheryl Rogers
Director, Service Excellence
860-358-3022
cheryl.rogers@midhosp.org


Milford Hospital

Christine Brown
Asst to the Director of Volunteer Svcs
203-876-4062
christine.brown@milfordhospital.org

Karen Kipfer
Director Community Relations & Vol Svcs
203-876-4061
Karen.Kipfer@milfordhospital.org


New Milford Hospital

Marydale DeBor
Vice President, External Affairs
860-350-7731
DeborM@nmhct.org

Dorothy Christman
Public Relations Coordinator
860-350-7216
christmand@nmhct.org


Norwalk Hospital

Timothy McClung
Director, Quality Operations
203-852-2612
tim.mcclung@norwalkhealth.org


Rockville General Hospital

Peggy Basch

860-646-1222
pbasch@echn.org

Sarah Lerner
Senior Patient Representative
860-872-5205
SLerner@echn.org


Saint Francis Hospital and Medical Center

Lorraine R Hurd
Patient Ombudsman Manager
860-714-4606
lhurd@stfranciscare.org

Carol Moore
Patient Ombudsman
860-714-1212
cmoore2@stfranciscare.org

Tobye Karl
Director of Volunteer Svcs
860-714-4278
tkarl@stfranciscare.org


Saint Mary's Hospital

Nancy Feola
Patient Advocate
203-709-6285
nfeola@stmh.org


Hospital of Saint Raphael

Donna Massaro
Patient Relations Manager
203-789-3508
dmassaro@srhs.org

Joan Jordan
Patient Representative
203-789-3751
jjordan@srhs.org

Julie Giordano
Legislative Committee Chair
203-934-3291

Chris Teague
Patient Representaive
203-789-3506
cteague@srhs.org


St. Vincent's Medical Center

Darol Bates
Director, Patient Relations
203-576-5140
dbates@stvincents.org


Stamford Hospital

Cheryl Friedman
Manager Patient Relations
203-276-7706
CFriedman@stamhealth.org

Sarah Sanders
Director of Patient Care Services
203-276-7873
ssanders@stamhealth.org

Michelle Tomarkin
Patient Relations
203-276-4076
mtomarkin@stamhealth.org


Waterbury Hospital

Virginia Potrepka
Dir, Pt Relations,Vol Svcs&Pastoral Care
203-573-7342
vpotrepka@wtbyhosp.org


Windham Hospital

Mary Horan
Director, Family Centered Care
860-456-6766
mhoran@wcmh.org

Shawn Maynard
Senior Executive, Community Affairs
860-456-6861
smaynard@wcmh.org


Yale-New Haven Hospital

Susan Kamm
Patient Representative
203-688-4242
susan.kamm@ynhh.org

Lynn Cermola
Manager, Patient Relations, Volunteer &
203-688-3742
lynn.cermola@ynhh.org

Christine Banti
Patient Relations
203-688-3430
christine.banti@ynhh.org

Lorna Mutty
Patient Regulations
203-688-4242
lorna.mutty@ynhh.org

Tullio Ossa
Volunteer Services Coordinator
203-688-4242

Jeannette Hodge
Director, Patient Relations,
203-688-3430
Jeannette.Hodge@ynhh.org

Alix Elkin
Manager, Patient Relations, Volunteer Sv
203-688-4242
Alix.Elkin@ynhh.org